At E.A.S.E. we pride ourselves on our open and transparent governance. That’s why we have put in place a stringent set of policies and systems to guide our operations.

We will place important policies on this page from time to time. Please click on the button(s) below to download or view the policy online. If you are looking for a particular policy and cannot locate it, please contact us.

Complaints, Comments & Compliments Policy

We are committed to developing a strong sense of partnership with clients and other members of the local community. This provides a good basis for understanding and resolution when things appear to go wrong.

We welcome our Clients, Partners and Visitors’ views and will use them to improve our services.

The purpose of this policy is to provide a framework for dealing with complaints, comments and compliments. It explains our processes and our obligations to our service users and partners.

Data Protection Policy

EASE is committed to processing and protecting data in accordance with its responsibilities under the GDPR.

Equality, Diversity and Inclusion Policy

E.A.S.E. is committed to promoting equality and valuing diversity, by providing equality of opportunity and eliminating discrimination. This policy applies to all staff, volunteers, Trustees, service users and the public.

We respect and celebrate difference and will promote principles of understanding and respect for others, and that everyone who delivers, uses, or comes into contact with E.A.S.E feels respected and able to give their best.

Privacy and Cookies Policy

We want everyone who supports us, or who comes to us for support and use our services, to feel confident and comfortable with how any personal information you share with us will be looked after or used. Our Privacy Policy sets out how we collect, use and store your personal information (this means any information that identifies or could identify you).

Safeguarding Policy

Safeguarding and promoting the welfare of children, young people and vulnerable adults is the process of:

• Protecting children, young people and vulnerable adults from maltreatment
• Preventing the impairment of children, young people and vulnerable adults’ health or development
• Ensuring that children, young people and vulnerable adults are growing up in circumstances consistent with the provision of safe and effective care
• Taking action to enable all children, young people and vulnerable adults have the best life chances

The purpose of this policy is to protect children, young people and vulnerable adults, and provide stakeholders and the public with the overarching principles that guide our approach in doing so.

Whistleblowing Policy

We deliver high quality services and expect high standards from our employees and providers. In order to maintain those high standards, a culture of openness and accountability is vitally important. The aims of this policy are threefold:

• To encourage clients to raise concerns about malpractice within the organisation without fear of reprisal
• To reassure clients that their concerns will be taken seriously
• To provide information about how to raise concerns and explain how the EASE will respond